Privacy Policy for LeadCafé CRM
Effective Date: September 17, 2025.
LeadCafé CRM (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://leadcafecrm.com, use our CRM platform, or engage with our services.
Please read this policy carefully to understand our views and practices regarding your personal data and how we will treat it. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect different types of information to provide and improve our services, including:
a. Information You Provide to Us
When you sign up, request a demo, or use our platform, we may collect:
Account Information: Name, email address, phone number, business name, and password.
Payment Details: Billing address and payment information such as credit/debit card details, Stripe or PayPal account details (processed securely via third-party providers).
Communication Data: When you contact us or engage with support, we collect messages, inquiries, or feedback you provide.
b. Information Collected Automatically
When you interact with our website or platform, we may collect:
Usage Data: IP address, browser type, device information, pages visited, date and time of access.
Cookies and Tracking Technologies: We use cookies to improve your experience, track performance, and provide personalized services.
Log Data: Error logs, server logs, and analytics data for troubleshooting and improving service.
c. Information We Process on Behalf of Our Users
As a CRM, our customers may import or manage their own clients’ data using our platform.
This data may include:
Names, email addresses, phone numbers, and other customer relationship data.
Note: We act as a data processor for this information. You (our customer) are the data controller, responsible for ensuring you have the right to collect and process this data.
2. How We Use Your Information
We process your information to:
Create and manage your account.
Provide and maintain our CRM services.
Process payments and send invoices.
Improve our website, platform, and customer experience.
Send important notifications such as updates, security alerts, and account-related messages.
Communicate marketing offers and promotions (with your consent).
Comply with legal and regulatory obligations.
3. How We Share Your Information
We value your trust and take your privacy seriously. We will never sell, rent, or share your personal information with any third party for marketing or advertising purposes. All information you provide remains strictly confidential and is used only to deliver and improve our services.
4. Cookies and Tracking Technologies
We use cookies and similar technologies to:
Enable platform functionality.
Understand how users interact with our site.
Provide targeted marketing.
You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect certain features of the site.
5. Data Security
We implement reasonable technical, administrative, and physical safeguards to protect your information. While we strive to use industry-standard practices, no method of data transmission or storage is 100% secure. You use our services at your own risk.
6. Your Rights
Depending on your location, you may have the following privacy rights:
Access and Portability: Request access to the personal data we hold about you.
Correction: Request corrections to inaccurate information.
Deletion: Request that we delete your personal information, subject to legal obligations.
Objection: Object to certain types of data processing, including marketing communications.
Withdraw Consent: If we process data based on consent, you may withdraw it at any time.
To exercise your rights, please contact us at [Insert Contact Email].
7. Data Retention
We retain personal data for as long as necessary to:
Provide services to you,
Comply with our legal obligations,
Resolve disputes, and
Enforce our agreements.
Data you upload to the CRM will be deleted upon account termination or after a defined period of inactivity.
8. International Data Transfers
If you are located outside the United States, your information may be transferred to and processed in countries where privacy laws may not be as protective as those in your jurisdiction. By using our services, you consent to this transfer.
9. Children's Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect information from minors. If we discover that a minor has provided us with personal data, we will take steps to delete it promptly.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and the “Effective Date” will be revised accordingly. Continued use of our services after changes signifies your acceptance of the updated policy.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Would you like me to create a Terms of Service as well so both policies align perfectly?